Overview
The successful candidate will oversee support for our client’s USA products. They will also work
with our client’s US Sales team for pre-sales activities.
Responsibilities
Respond to customer’s technical questions in time and record all issues accordingly.
Generate technical documents and failure analysis reports.
On-site support for our key account customers.
Collaboration with other team members locally and worldwide.
Provide pre-sales support to the sales force on EVSE production line.
Work with Asian engineering teams for NPI programs, facilitating technical communications, on-site testing and debugging.
Work with customers to identify new RFQ opportunities, to understand and communicate customers product roadmap to engineering teams.
Support to resolve field issues at customer sites, including first-level FA, FW and HW rework, etc.
Capture new design-wins.
Cross competitive products.
Prioritize opportunities according to dollar potential, technical requirements, relative difficulty, customer importance, ectara…
Identify future product and technology trends and report them to Marketing.
Visit customer and solve existing application issues and problems.
Coordinate and present latest product information to customers and staff in the assigned area.
Assist with translation of data sheets / web materials / promotional items where appropriate.
Write technical articles for the electronics industry publications and press releases.
Qualifications
Bachelor’s in Electrical Engineering; MSEE preferred.
5+ years power supply design (Battery Backup, Systems, Storage, Inverters or UPS) or power supply application engineering.
Experiences with troubleshooting and working with power electronics system, network connection and electrical vehicle charging.
Strong verbal and written communication skills.
Strong time management skills that enable on-time project delivery.
Bring to line of business the voice of customer and technical evaluation of customer to make offer roadmap more attractive and differentiating.
TRAVEL: 40% – 50% domestic